Refund Policy

At Falcon Vision Government Transaction Center, we strive to provide exceptional services to our clients. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted for our services.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Non-Delivery: If the service you requested was not delivered within the agreed-upon time frame due to an oversight on our part, you may be eligible for a refund.
• Service Deficiencies: If the delivered service significantly deviates from the agreed-upon specifications or contains substantial errors attributable to our team, a partial or full refund may be issued based on the severity of the issue.

2. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• Change of Mind: If you decide to cancel the service after it has been initiated or completed, and there is no fault on our part, a refund will not be provided.
• Client-Provided Errors: If errors or issues in the final deliverable are due to incorrect or incomplete information provided by the client, we cannot be held responsible, and no refund will be issued.
• Third-Party Delays or Issues: We are not liable for delays or issues caused by third-party entities, such as government agencies or external service providers. Refunds will not be issued in such cases.

3. Refund Request Process

To request a refund, please follow these steps:

• Submission: Contact our customer service team at [contact information] within seven (7) days of service delivery, providing your service details and the reason for the refund request.
• Review: Our management team will assess your request, which may involve reviewing the service provided and any associated documentation.
• Decision: You will be notified of the outcome of your refund request within fourteen (14) days of submission. If approved, refunds will be processed using the original payment method.

5. Amendments to Services

In cases where minor errors or issues are identified, we may offer to correct or amend the service instead of issuing a refund. This decision will be made in consultation with you to ensure satisfaction.

6. Contact Information

Phone: +971 42399498

For any questions or concerns regarding our Refund Policy, please contact us at: